Frequently Asked Questions
Answers about shipping, tracking, returns, and more.
Do you ship worldwide?
Yes, we ship worldwide.
- Austria & Germany: approx. 7–14 days
- Worldwide: approx. 14–31 days
Delivery times are estimates and may vary due to customs and local carrier processing.
How can I track my order?
As soon as your order ships, we email you a tracking number. You can check the status any time on our Track Your Order page.
How long is processing before shipping?
Processing usually takes 1–3 business days before dispatch. During peak seasons, processing may take slightly longer.
Do you accept returns?
Yes. Returns are accepted within 14 days of delivery. To start a return, contact us at orexil.store@gmail.com. We’ll provide the next steps and the correct return address.
I received a wrong or damaged item — what now?
Please email us within 48 hours of delivery with your order number and a photo/video. We’ll arrange a replacement or refund after review.
What if my order is delayed?
International shipments can be delayed by customs or local carriers. If your parcel exceeds the estimate, contact us and we’ll investigate with the courier.
I didn’t get an order confirmation email.
Check your spam/junk folder. Still nothing? Email orexil.store@gmail.com and we’ll resend it.
Can I cancel or change my order?
Changes or cancellations are possible before the order ships. Once dispatched, you can return the item after delivery.
Which payment methods do you accept?
All major payment methods available at checkout (e.g., card, PayPal, and local options where supported).
How do I contact support?
Email us any time at orexil.store@gmail.com. We typically reply within 24–48 business hours.